All sales are final.

At Jewels Vogue, we passionately take great care to ensure high quality standards for all our designs. We also do our best to make sure that your order reaches you in good condition. We request you to go through the product details before placing your order. You can reach us on WhatsApp or email for any doubts and we would be happy to solve them. 

Our policy, for damaged product received lasts 24 hours. If 24 hours have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We love our customers too much to end ties with a refund. We are happy to give a store credit. This process can take 5 to 7 working days.

Please note that:

1. JEWELS VOGUE has full rights to not accept an exchange or store credit request if the product is used or any packaging material is missing.

2. We make sure that all the parcels are perfectly boxed and wrapped with security tapes when they are dispatched from our order-processing unit. However, it goes through a lot of processes at the courier company’s end before reaching you. We urge you to not accept any damaged shipments, in which case it will be your responsibility if a product is missing. 

3. For accounts whose return behaviour violate our fair usage policy, a delivery charge of Rs.60 will be levied on all orders, irrespective of order value.

4. All purchases are eligible for free delivery. We will deliver the orders to your doorstep free of cost.

5.. Each order placed can be shipped only to a single shipping address. If you wish to ship products to different addresses, you shall place multiple orders.

6. Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

Only for damaged goods received we provide:

Self-Ship: If we don’t offer a pick up at your location, you shall have to ship the product at your end. In such cases, we will credit the shipping costs into your Jewels Vogue account in the form of store credits which you can use at any time, provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

Kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

If you self-ship your returns, your shipping costs would be reimbursed as store credit, subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. The maximum amount for courier charges to be reimbursed is Rs.80. For all returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

You can always contact us for any return question at support@jewelsvogue.com

Damages and Issues

In case you receive a damaged or wrong item, you need to let us know with pictures/video of the issue within 24 hours from the date the order is delivered to you.  

Any request after 24 hours will be considered invalid. 

Once approved you will get an exchange with the same design. In case the same design is sold out, you will get store credits which you can use within 2 months from the date the store credits are issued to you.    

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Giveaways or orders with seasonal discounts DO NOT qualify for an exchange or store credits.  

Exchanges

You can exchange a defective/damaged item received with the same item or another item, however, all exchanges are subject to stock availability.

Once the exchange request is processed and confirmed from our side, we will schedule the return pick-up and the details will be shared with you.

The return pick-up will be scheduled by us within 5 to 7 working days.

• The confirmation and execution of the exchange processes would take place only on working days.